Frequently Asked Questions
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Wang’s Vintage and Wang’s Closet are both family owned and operated clothing stores. At Wang’s Vintage, you will find a vast collection of curated vintage graphic t-shirts, collectibles, accessories and MORE! Come and visit us, ask us questions about our collection and enjoy what our space has to offer!
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The vast majority of our store is supplied directly by YOU (the community). As a BUY/SELL/TRADE vintage store, almost all of our inventory is purchased directly from sellers who have too many clothes, are tired of their current wardrobe, resell for a living, and/or want to trade their clothes for our clothes. We love working with and supporting our local community here in Arizona. Ask us about selling/trading next time you visit!
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We are a BUY/SELL/TRADE vintage clothing store! You can give us a call, DM us on Instagram or bring your items to us in-store if you would like to sell. We tend to be very picky with the items we purchase, give us a call to confirm a selling appointment: (602) 346-0121
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Vintage sizing often differs from modern sizing standards. We recommend reviewing the listed measurements carefully before purchasing to ensure proper fit.
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We release new items regularly, including exclusive drops announced on Instagram. Follow @wangs_vintage to stay updated!
TERMS, Conditions & Privacy
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1. General Use
Wang’s Vintage reserves the right to update, modify, or replace these Terms and Conditions at any time without prior notice.
Your continued use of the website after changes are posted constitutes acceptance of those changes.
2. Product Information & Condition
Wang’s Vintage specializes in authentic, pre-owned vintage apparel. Due to the nature of vintage garments:
Items may show signs of wear, fading, minor distressing, or imperfections.
These characteristics are part of the garment’s authenticity and history.
We make every effort to accurately describe and photograph all items.
Colors may vary slightly due to lighting, photography, or monitor settings.
3. Sizing Disclaimer
Vintage sizing often differs from modern sizing standards. Customers are responsible for reviewing listed measurements before purchasing.
Wang’s Vintage is not responsible for fit issues resulting from size variations between modern and vintage garments.
4. All Sales Final
Due to the one-of-one and pre-owned nature of our inventory:
All sales are final.
We do not offer refunds or exchanges.
Returns will only be considered if an item was significantly misrepresented in its description.
If you believe there was an issue with your order, you must contact us within 3 days of confirmed delivery at wangsvintage@gmail.com or @wangs_vintage on Instagram.
5. Shipping Policy
Orders are processed within 2–4 business days unless otherwise stated.
Shipping times vary based on destination and carrier.
Wang’s Vintage is not responsible for delays caused by shipping carriers.
Once tracking information is provided, responsibility transfers to the carrier.
Lost or stolen packages must be addressed directly with the carrier.
International customers are responsible for any customs duties, import taxes, or additional fees.
6. Buy / Sell / Trade Policy
For in-store or intake transactions:
All buy, sell, or trade offers are made at the sole discretion of Wang’s Vintage staff.
Payout offers are final once accepted.
Items sold to Wang’s Vintage become property of the company and cannot be reclaimed.
We reserve the right to refuse items for any reason.
7. Payment
We accept major credit cards and approved digital payment methods through secure third-party processors.
By submitting payment information, you represent that you are authorized to use the payment method provided.
8. Intellectual Property
All website content, including logos, branding, graphics, images, product descriptions, and design elements, are the property of Wang’s Vintage and may not be copied, reproduced, or distributed without prior written permission.
Unauthorized use may result in legal action.
9. Limitation of Liability
All products are sold “as is” due to their vintage nature.
Wang’s Vintage shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or products purchased from it.
10. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Arizona, without regard to conflict of law principles.
11. Contact Information
For questions regarding these Terms and Conditions, please contact:
Wang’s Vintage
Email: wangsvintage@gmail.com
Instagram: @wangs_vintage
Location: Phoenix, AZ -
Wang’s Vintage (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.
By using this website, you consent to the practices described in this policy.
1. Information We Collect
Personal Information
Information you voluntarily provide, including:
Full name
Email address
Shipping and billing address
Phone number
Payment information (processed securely by third-party providers)
Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on pages
Referring website addresses
This data helps improve website performance and user experience.
2. How We Use Your Information
We use collected information to:
Process and fulfill orders
Send order confirmations and shipping updates
Respond to customer service inquiries
Send marketing communications (if you opt in)
Improve website functionality and security
Prevent fraudulent transactions
We only use your information for legitimate business purposes.
3. Payment Processing
All payments are processed securely through third-party payment providers such as Stripe, PayPal, or Squarespace Payments.
Wang’s Vintage does not store full payment card details.
4. Email Marketing
If you subscribe to our email list, we may send promotional emails about product drops, restocks, and special offers.
You may unsubscribe at any time by clicking the “unsubscribe” link in any marketing email.
5. Cookies & Tracking Technologies
We may use cookies and similar technologies to:
Analyze site traffic
Improve user experience
Support marketing and advertising efforts
You may disable cookies through your browser settings; however, certain features of the website may not function properly.
6. Third-Party Services
We may share limited information with trusted third-party service providers to operate our business, including:
Payment processors
Shipping carriers
Email marketing platforms
Analytics services (e.g., Google Analytics)
We do not sell or rent your personal information to third parties.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the right to:
Request access to your personal data
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
To exercise these rights, contact us at [Insert Email].
9. Children’s Privacy
This website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted with a revised Effective Date.
Continued use of the website constitutes acceptance of any updates.
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1. All Sales Final
All items sold by Wang’s Vintage are final sale.
Because our products are vintage, pre-owned, and often one-of-one, we do not offer refunds, returns, or exchanges for:
Incorrect sizing
Change of mind
Minor wear consistent with vintage condition
Buyer’s remorse
Please review measurements and item descriptions carefully before completing your purchase.
2. Condition Acknowledgment
All items are sold “as is.”
Vintage garments may show signs of age including fading, cracking, distressing, small stains, or repairs. These characteristics are part of the garment’s authenticity and history.
We do our best to photograph and describe any notable flaws.
3. Incorrect or Misrepresented Items
If you believe an item was significantly misrepresented in its listing, you must:
Contact us within 3 days of confirmed delivery
Provide clear photos and order information
If approved, we may offer store credit at our discretion.
Claims made after 3 days of delivery will not be considered.
4. Damaged During Shipping
If your item arrives visibly damaged due to shipping:
Contact us within 48 hours of delivery
Provide photos of packaging and product
Shipping damage claims may require communication with the carrier.
5. In-Store Purchases
All in-store purchases are final sale.
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.